Wifi and screenshots

New to the app, when i hook up my daughters phone up to back up it doesn’t ever show it connected to wifi it’s always on USB ? Also i don’t get screenshots of things that need to be reviewed?

Hi Faith! Welcome to the community! I’m from the Bark team and I’d be happy to help you! :blue_heart:

When receiving alerts on Bark, we don’t send screenshots, but rather a copy or “snippet” of the concerning activity.

Here’s our iOS WiFi recognition troubleshooting guide!
Please try the steps above to see if it will resolve your issues.

If this doesn’t work, please don’t hesitate to reach out to our support staff at help@bark.us with your account information. Our support team will reach out to you to set up an one-on-one appointment to assist you with getting any issues resolved as quickly as possible! Thank you Faith! :blush:

Ok i will call support , the only way i get updates from her phone is if i back it up on the computer by USB … once i disconnect it i get nothing till it’s hooked back up …