Good morning, Tina! Welcome and thanks for reaching out to Bark’s parenting community. Happy to offer some insight! On iOS devices specifically, a VPN is installed / enabled when you install the Bark Kids iOS app. This feature allows Bark to enforce screen time and web filtering limits you have set in your account. It also allows Bark to communicate with your son’s device for location check-ins.
If something is blocked that you don’t want blocked, you can investigate by navigating to your Screen Time page on your dashboard. Then, click on the child’s name that is experiencing the block. Lastly, click on Recently blocked activity.
Here are more steps to review for troubleshooting and making adjustments to your parental controls.
iOS monitoring is independent of iOS parental controls with the Bark Kids app; iOS monitoring happens via computer backups. More info on how to monitor your son’s iOS texts, web browsing, emails, and social medias here.
If you have any further questions or need assistance, Bark’s support team is more than happy to further help you! Please reach support by emailing email@example.com or visiting bark.us/contact any time. I do hope this helps! Thank you!