iPhone No Longer Backing Up over WiFi

Both of my sons have iPhones (SE and a 7) that I set up with Bark using my Macbook. It was working great and then all of a sudden, the 7 quit backing up over WiFi. Is there a quick fix for this? Or do I have to start all over?

Hi Amanda! I’ve pinged the Bark support team - stay tuned!

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Hi again @Amanda_Baldwin! Can you tell me if you’ve tried the suggestions on this page? https://help.bark.us/en/articles/2820413-iphone-or-ipad-has-not-backed-up

We also have a dedicated FOSS (Family Online Safety Specialist) team who can help troubleshoot with you - please email help@bark.us and we can get you an appointment. They are the best, so sharp and super helpful.

Keep me posted, here to help.

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Hi, Amanda! Please try the steps in the link Titania gave, and if you’re still needing help, please do reach our team so we may best assist you.

The latest Bark Desktop version for Mac is 5.3.3; please ensure you have the latest version.

You might also try re-connecting the iPhones with a USB cable one time to see if this “refreshes” so that they will connect via WiFi next time. From time to time, the devices may just need an occasional re-connect. :slight_smile:

Our team of specialists is standing by to dig deeper into this with you if you are still needing help. We are here for you, Amanda! Thank you! :yellow_heart:

I’m having this problem too :frowning:

Hi, @chaseandkatiedarr! Our team is happy to help; please reach us via email at help@bark.us so we may best assist you! You can also first try these troubleshooting steps. Thank you, and we’re looking forward to quickly helping to ensure all is in order. :slight_smile:

Me three!!! Im getting too confused with all this :man_shrugging:t4:

@poy3sfs Hi! If you are needing help with your child’s iOS backup, please try these steps.

If you have any further questions, Bark’s team is happy to help; please reach us via email at help@bark.us so we may best assist you! Thank you! :slight_smile:

Well when i hit check for devices it scans for devices for ever… and then goes back to check for devices… what do i do next? Can i see and read texts on the computer? Or my phone? Its an iphone and where do i go? Thank you

@poy3sfs, you can find out more about reviewing alerts here.

Our support team is happy to help you with your iOS setup. Please reach our support team via email at help@bark.us for best assistance. Thank you!

Thank you!