iPhone alerts stopped working

I am continually getting a message that my son’s phone (Apple) is not backing up, and therefore, is not being monitored. However, I checked, and it is backing up regularly? What’s the problem? I was initially getting text message alerts but now I get nothing from his phone for weeks, and again, it is backing up

Hello there! Thanks for joining us in Bark’s digital parenting forum. :slight_smile: Sorry to hear you are experiencing this! Please have a look at the details included with your alert; it should have linked instructions with next recommended steps to take. I’ll also include this self-help guide here that I hope helps:

Bark’s friendly support team would love to have a deeper look into this to best help if you have any questions or needs; please do reach out to them any time at bark.us/contact. Thank you!