iOS backup notification

Just looking for some help, I share custody of my grandson with his dad. So when he’s there his phone doesn’t get backed up. He came home I did the backup and bark sees him on my desktop app but I’m my droid it still shows it hasn’t been backed up. Is this something that just goes away after awhile? Or is there something I have to do? Thanks so much

Hi @justsharlie! Bark team here … :wave: … We’re sorry for any confusion! When the parent dashboard reads that the device hasn’t backed up, this usually can indicate that the backup failed to upload. Here are some troubleshooting steps to help resolve:

If you’re still having issues, would you please reach out to our support team at help@bark.us? They’ll be able to gather additional details from your account and investigate further. We’re here for you! :orange_heart:

In the meantime, you might also find this article on how Bark works for dual households useful:

Don’t hesitate to reach out with any questions!