Every night I receive a “device protection changed” alert at approximately 11:45 p.m. The full message reads:
LOST CONTACT WITH THE SAMSUNG SM-G960U1… ON JULY 1, 2020 AT 11:34PM
Found 5 other potential issues with similar user(s)
Device Protection Changed
Reviewed at July 2, 2020 9:37am
Screen time protection isn’t working on XX’s Android device (Samsung SM-G960U1). Let’s diagnose.
Why is this happening?
It’s most likely one of these reasons:
- XX removed the Bark Kids app from the device
- XX deleted the Bark VPN on the device
- XX device has been off or not connected to the internet for more than 24 hours
- The app has stopped working for some reason (Please make sure the latest version of Bark Kids is installed on the child’s device.)
Good news: We’re happy to help get it fully protected again. Let us know and we’ll give you a hand.
I don’t believe my son is actually taking any action each night to cause these alerts. Can I just ignore the alerts?