Device encrypted

Hi. I went to backup my daughter’s phone and wasn’t able to do so because the reason why that the device was encrypted. I went through the recommended steps, even rebooted the phone and computer and it is still coming up the same. What else can be done? Anyone else have this issue?

Hi Terry! Bark Community team member here … :wave: No worries! Happy to explain … A few days ago, the Bark desktop app update of 7.5.0 was giving this encryption error; the team released a fix within a few hours, thankfully. Please navigate to bark.us/ios and update to v7.5.1? This should resolve! :facepunch:

Hopefully, updating will correct any issues. If you have any questions or need any other help, the Bark team is available to further assist at bark.us/contact. Thank you! :purple_heart:

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