Conversations not marked as positive or negative

I’m new to Bark and I see that on some days my son’s conversations are marked as positive or negative and other days there is activity, but it isn’t marked as either positive or negative. Does anyone know why this is the case?

Hi @jakewho! Bark team here :wave: … In the Parent Dashboard, our Sentiment Insights help recognize trends, learn how your children are expressing themselves, and how the world may be affecting them. While some are marked positive or negative, there may be times when neither is appropriate and would be considered neutral. We hope this article helps explain:

Feel free to reach out any time to our support team if you have any questions about your account! Happy to help. :slight_smile: >> help@bark.us

Got it. Thanks much!